The Privacy of Your Information Is Our Responsibility

tk10b is an online gaming and betting platform operated for users in Bangladesh. We believe that ensuring the security of every user's personal information is our fundamental responsibility. This Privacy Policy ("Policy") explains how tk10b collects your information, the purposes for which it is used, how long it is stored, and the circumstances under which it may be shared with third parties.

This Policy applies to the tk10b.lat website, its mobile version, and all of our services. By continuing to use our services, you are considered to have consented to the terms of this Policy.

2.1 Information You Provide

When you create an account on tk10b or use our services, you voluntarily provide us with the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment-related information — bKash, Nagad, or Rocket number (we do not store the full number; only the transaction reference is kept)
• Your messages and information when contacting customer support
• Documents submitted for identity verification (where applicable)

2.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

• Device information: device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and click data
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

In some cases we receive transaction verification information from payment processors (bKash, Nagad, Rocket) and fraud prevention services. This information is used solely to ensure security and compliance.

tk10b processes your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions — via bKash, Nagad, or Rocket
• Providing bonuses, rewards, and VIP benefits
• Resolving customer support requests

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification — approving accounts for users aged 21+ only
• Complying with applicable laws and regulations
• Detecting multiple accounts or fraudulent activity

3.3 Platform Improvement

• Analysing usage patterns to improve service quality
• Identifying and resolving technical issues
• Testing new features and games

3.4 Communications

• Sending transaction-related notifications
• Issuing security alerts
• Informing you about promotional offers with your consent

tk10b may share your information with the following parties in limited and specific circumstances:

4.1 Service Provider Partners

Technology partners, payment processors, and security providers who operate services on our behalf may receive the information necessary to do so. These partners are bound by confidentiality agreements with us and may not use this information for their own purposes.

4.2 Legal Obligations

Upon receiving a valid order from a competent authority or court, we will be obliged to provide information in order to comply with applicable law. In such circumstances we will endeavour to notify you to the extent legally possible.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, protective contractual safeguards will be ensured and you will be notified in a timely manner.

tk10b uses cookies and similar technologies to keep the website running smoothly. Cookies are small data files stored on your device that improve your browsing experience.

5.1 Essential Cookies

These cookies are indispensable for maintaining login sessions, security tokens, and language preferences. Without them the platform does not function properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and deliver a personalised experience.

5.3 Analytics Cookies

Anonymous statistics on page visits, session length, and user flow are collected to understand platform usage. This information is used to improve service quality.

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some services from working properly.

We retain your information for as long as it is necessary or legally required:

• Account information: While the account is active and for the period required by applicable law after it is closed
• Transaction records: For the period required to comply with anti-money laundering and financial regulations
• Customer support communications: For a reasonable period after resolution for reference purposes
• Analytics data: May be used for service improvement over a longer period after anonymisation

Once the specified period has elapsed, your information is securely deleted or anonymised.

tk10b follows industry-standard technologies and processes to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
• Access Controls: Only authorised personnel can access the information they need
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities
• Data Centre Security: Servers are housed in secure data centres with controlled physical access
• Password Hashing: Your password is never stored in plain text

As a user of the tk10b platform, you have the following rights:

8.1 Right of Access

You may request to know what information we hold about you.

8.2 Right of Rectification

If your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right of Erasure

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, in particular for marketing communications.

8.5 Right to Portability

You may request certain information in a structured, machine-readable format.

tk10b strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that information from a person under the age of 21 has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

Parents and guardians are requested to monitor whether their children are using this platform and to contact us if any irregularity is suspected.

tk10b reserves the right to review and update this Privacy Policy from time to time. In the event of significant changes, we will notify you in the following ways:

• Publishing a clear update notice on the website
• Sending a notification to your registered email
• Requesting a policy review at your next login

Continuing to use the platform after changes have been made will be taken as your agreement to the updated policy. We therefore recommend reading any changes carefully.